A few posts back I made a comment about the excellent service I got from Dell for my notebook having international warranty since it was purchased in the USA. In that case it was a laptop adapter that got replaced the next day.
However, I now have to eat my words about the Dell service - especially their so called "Complete Cover International Warranty". My notebook suddenly decided that it will not use any of the video out ports anymore - VGA, DVI or S-Video. So I am unable to use the notebook to project using a projector or TV. I tried all the ports, and even went ahead and formatted the system and reinstalled the default drivers - all to no avail.
Finally, I called up the XPS tech support line and told them about the problem. They immediately told me that the motherboard would need replacement - however since India does not sell the model of notebook I have they are unwilling to ship the motherboard to me. I reminded them that I have an international complete cover warranty and therefore it shouldn't matter whether the country in which I currently am in sells the model or not - I need to have it supported as this is critical. After a lot of checking by the tech, she came back to me and said that there is no way that they can support it. I even gave them a few options - ship the motherboard to me and I'll replace it myself at my own risk or ship it to Dell India and have a XPS technician install it for me. I even said I don't care about the next-business day clause - even if it takes them a month to get the part, to do so and ship it so that at least I can use it a little later. None of this was acceptable to them and even though I paid extra for getting international support from Dell, it is of no use to me - and this is for a high end notebook that costs more the $3,500!
I'm sad to say I take back the good stuff I said about Dell support and keep this as a warning to others who might want to rely on international support for high end models around the world. They should have at least given a list of countries where there is full support and called it Limited international warranty instead doing this.
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